Formulated for your baby’s delicate skin, this gentle, tear-free formula leaves baby’s skin and hair soft and smooth with a light and fresh fragrance. Dermatologically and opthalmologically tested and clinically proven to be gentle on sensitive skin.This gentle, tear-free formula leaves the baby’s skin and hair soft and smooth with a light, fresh fragrance.
-Paraben free
-Mineral oil free
-Colourant free
-Hypoallergenic
-Dermatologically tested
-5 Fold Baby Protection

Benefits:
• Gently cleanses hair and scalp without drying
• Gentle caring formula for baby's delicate skin
• Clinically proven to cleanse gently
• Tear-free formula specifically designed to be used daily, head-to-toe
• Hypoallergenic and pH balanced
• Dermatologist and ophthalmologist tested
• Recommended by pediatricians*
*Total of 200 dermatologists and pediatricians in Germany surveyed online from Feb to March 2015.
Direction for Use: Pour into hand or washcloth and apply to hair and body.
Lather, rinse and towel-dry.

How to use:
1.Begin with a gentle wash and shampoo
A body care routine for baby's delicate skin starts in the shower with Cetaphil Baby Gentle Wash & Shampoo. The formula gently cleanses while maintaining their skin and scalp's delicate, natural skin barrier for a comfortable clean feel, even for newborns.

2.Apply a lotion to help soothe and nourish their skin
Using a moisturiser after cleansing, such as the Cetaphil Baby Daily Lotion, helps to boost their skin’s moisture and protect skin from dryness, so that their skin stays soft and supple all day.

3.Provide extra protection against dryness
Finish your baby's routine with Cetaphil Baby Advanced Protection Cream to protect their very dry skin against irritation and discomfort. It helps nourish and repair their skin's barrier, and is suitable for normal to very dry skin.

Packing: Bottle (400ml)

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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