A specially formulated cleanser for dry and irritated skin, Ezerra Extra Gentle Cleanser is SLS/SLES-free and is 3-Times-Gentler compared to other cleansers in the market. It is as safe as water to cleanse even the most sensitive skin without stripping away the natural moisture.

Non steroidal and suitable for extended use on babies as young as 2 weeks old. Use this as a daily cleanser for bathing.

Features and Benefits:
-Cleanses and moisturises the skin simultaneously while maintaining the healthy condition of the skin.
-Helps to relieve itchiness and reduce skin irritation.

Key Ingredients:
1. Stimutex-AS, a naturally-derived component that contains sensitive skin-relieving properties to provide relief from itchiness and irritation of the skin.
2. Amisoft, an extremely mild gentle surfactant derived from coconut is as safe as water for cleansing the skin without affecting the skin’s moisture.

Direction for use:
Apply a small amount directly on skin or apply with a wet washcloth and smooth all over the skin gently. Do not use vigorous rubbing motions. Rinse off with clean water.

Best paired with Ezerra Cream or Ezerra Ointment after bathing, and Ezerra Lotion for all-over lasting moisturisation to the skin.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg.Β 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia).Β 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.Β Β Β 

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.Β Β 

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below)Β to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

WhatsappΒ us at +6011-57706396 or Email us atΒ estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund.Β 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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