Secco Ice Bag may be filled up to 2/3 full with iced, cold or warm water before applying directly to the affected area for soothing cold or heat therapy.
Product dimensions:
- S size: 6 (15.2cm)
- M size: 9 (22.9cm)
- L size: 11 (27.9cm)
Indications:
- Reduces swelling, inflammation and bruises
- Soothes pain and promotes faster recovery
- Relieves pain from sport injuries, sprains and strains
- Relieves tight joints nd muscles
Product features:
- Easy to apply
- Durable liner
- Leak proof
- Soft to touch
- Latex-free
Directions for use:
Unscrew lid counter-clockwise.
- Cold therapy: Fill with 2/3 iced, cold water or both.
- Hot therapy: Fill with 2/3 warm water (<45 degree Celcius)
Cautions:
- Do not place heavy or sharp instruments near bag.
- To avoid frostbiting or burning, always test the temperature before applying to body.
- For external use only.
- Keep out of reach of children.
Important Note!
- Strictly NO refund/return due to personal hygiene, unless wrong/defected item sent.
- Once received the parcel, kindly record a video of the external packaging and unboxing video. These are important proofs for verification purpose in the case of did not receive correct item/quantity.
- Always keep the packaging bag, shipping label, product original packaging and product with you. These proofs are required if the parcel/product you received has issue.
- If the product received is defected or malfunction, please contact us within 2 days of receiving the parcel.
Shipping
Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.
In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg.
Delivery
We provide delivery across Malaysia (including Peninsular & East Malaysia).
Parcels will be delivered using our appointed courier companies to your preferred address.
Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.
Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.
All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.
In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.
Orders will be delivered:
Within Peninsular Malaysia: 3-5 working days
Within East Malaysia: 5-8 working days
Return & Refund Policy
AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.
This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.
Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.
Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my
Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.
Walk-ins will not be entertained at any AA Pharmacy retail outlets.
Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund.
Cancellation
AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.
The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.
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